SHIPPING
ORDER SHIPPING
WE USUALLY SHIP EXPRESS WITHIN AUSTRALIA AND CAN SHIP TO MOST COUNTRIES WORLD-WIDE ON REQUEST - SEND US AN EMAIL TO GET A QUOTE FOR THE SHIPPING COSTS. ORDERS OVER 1000 ITEMS MAY HAVE TO BE SENT BY COURIER AND SO MAY NOT BE EXPRESS.
AS SOON AS THE ORDER IS SHIPPED FROM OUR WAREHOUSE WE WILL HAVE THE TRACKING NUMBER TO TRACK THE DELIVERY - THIS CAN BE SUPPLIED ON REQUEST.
ORDERS OF MULTIPLE ITEMS MAY BE SHIPPED IN MORE THAN ONE PACKAGE IN WHICH CASE SEVERAL TRACKING NUMBERS WILL BE PROVIDED. IF ONE OF THE ITEMS YOU HAVE ORDERED IS NOT YET AVAILABLE WE WILL CONTACT YOU TO DISCUSS - USUALLY WE WILL SHIP WHAT WE CAN AND GET INSTRUCTIONS ABOUT THE REMINDER OF THE ORDER. WE ARE NOT ABLE TO COMBINE SHIPPING FOR TWO SEPARATE ORDERS. EACH ORDER WILL BE SENT OUT INDIVIDUALLY.
DURING SALE AND PEAK PERIODS THERE MAY BE SLIGHT DELIVERY DELAYS.
SHIPPING TIMES AND COSTS
WE DISPATCH ALL ORDERS OF 1000 OR LESS BY EXPRESS POST AS SOON AS POSSIBLE. DUE TO THE TRANSPORT COLLECTION CUT-OFF TIME, THE EARLIER AN ORDER IS PLACED, THE BETTER. ORDERS ARE SHIPPED FROM OUR AUSTRALIAN WAREHOUSE ON THE GOLD COAST, QUEENSLAND.
AUSTRALIAN ORDERS WILL BE SHIPPED VIA AUSTRALIA POST. OUR POLICY IS TO CHARGE $15 FOR SHIPPING FOR ORDERS OF 15 KG OR LESS SO THAT IT IS EASY TO WORK OUT THE FINAL COST THAT YOU PAY - THERE IS NO NEED TO ADD YOUR POSTCODE TO WORK IT OUT. HEAVIER ORDERS HAVE AN EXTRA TRANSPORT COST, BUT IT IS COMPETITIVE AND WE ABSORB SOME OF THE COST. PLEASE ALLOW BETWEEN 1 AND 5 WORKING DAYS FOR DELIVERY FROM THE SHIPMENT DATE, DEPENDING UPON YOUR LOCATION.
INTERNATIONAL ORDERS WILL BE SHIPPED VIA AUSTRALIA POST INTERNATIONAL. SHIPPING COSTS VARY DEPENDING YOUR LOCATION. PLEASE SEND US AN EMAIL TO GET A QUOTE FOR THE SHIPPING COSTS. ALLOW BETWEEN 5 AND 15 WORKING DAYS FOR DELIVERY FROM THE SHIPMENT DATE, DEPENDING UPON YOUR LOCATION.
ORDER STATUS
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME. SIMPLY EMAIL US AND WE WILL CONTACT THE POST OFFICE RE THE TRACKING NUMBER.
ORDER HASN’T BEEN DELIVERED YET?
IF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN THE ESTIMATED PERIOD WE SUGGEST THAT YOU:
- CHECK THE ORDER STATUS CONTACTING US RE THE TRACKING NUMBER.
- CHECK THAT THE ADDRESS INDICATED FOR THE DELIVERY IS CORRECT
- IN THE CASE OF A MISSED DELIVERY CONTACT YOUR LOCAL POST OFFICE
FOR FURTHER ASSISTANCE PLEASE CONTACT US.
DUTIES AND TAXES
GST IS INCLUDED IN OUR LISTED PRICES, SO WHAT YOU SEE IS WHAT YOU GET - YOU DON’T NEED TO GET TO THE CHECKOUT TO FIND THE TOTAL COST INCLUDING TAXES.
FOR ORDERS SHIPPED INTERNATIONALLY FROM AUSTRALIA, YOU MAY BE REQUIRED TO PAY ADDITIONAL IMPORT FEES, TAXES, BROKERAGE FEES, HANDLING FEES AND/OR OTHER DUTIES SPECIFIC TO THE DESTINATION COUNTRY IN ORDER TO RECEIVE YOUR ORDER. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION REGARDING TAXES AND DUTIES PAYABLE IN YOUR REGION. WE CANNOT GUARANTEE THAT YOU WILL NOT BE CHARGED ANY CUSTOMS TAXES OR DUTIES. ANY CUSTOMS OR IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL.
CHANGING DELIVERY ADDRESS
UNFORTUNATELY WE ARE UNABLE TO CHANGE A DELIVERY ADDRESS ONCE THE ORDER HAS BEEN CONFIRMED. HOWEVER, PLEASE CONTACT US IMMEDIATELY IF YOU HAVE MADE AN ERROR IN DELIVERY ADDRESS DETAILS AND WE WILL TRY OUR BEST TO HELP - THIS COULD INCLUDE US CONTACTING THE POST OFFICE AND CHECKING ON THE STATUS OF THE ORDER. HOWEVER, IT IS ADVISABLE TO DOUBLE CHECK THE CORRECT DELIVERY ADDRESS UPON CHECK OUT.
HOLIDAY SHIPPING
OUR WAREHOUSE IS CLOSED DURING HOLIDAYS. PLEASE PLAN ACCORDINGLY AS ORDERS WILL NOT BE SHIPPED OUT ON THESE DATES. ALL ORDERS ARE PROCESSED AUTOMATICALLY AND WE ARE UNABLE TO EXPEDITE OR DELAY SHIPPING TIME.
CHOOSING A DELIVERY DATE/HOUR
UNFORTUNATELY IT IS NOT POSSIBLE TO CHOOSE A SPECIFIC DATE AND HOUR.