RETURNS

RETURN POLICY

RETURNS APPLY TO PLAIN MAILERS ONLY - NOT CUSTOM MAILERS.

RETURN SHIPPING OF THE RETURNED ITEMS WILL BE AT YOUR OWN EXPENSE.

MAKE SURE THAT THE ITEM YOU RETURN IS IN ITS ORIGINAL CONDITION, OTHERWISE WE WILL BE UNABLE TO ACCEPT YOUR RETURN AND ISSUE A REFUND.

ONCE YOUR PACKAGE REACHES THE WAREHOUSE, PLEASE ALLOW 2 TO 5 BUSINESS DAYS (DEPENDING ON PEAK TIMES) FOR YOUR RETURN TO BE PROCESSED. HOWEVER, WE AIM TO COMPLETE YOUR RETURN AS SOON AS POSSIBLE.

IF YOUR RETURN DOES NOT MEET THE CONDITIONS LISTED, THE PACKAGE WILL BE SENT BACK TO YOU.

WHEN YOUR RETURN HAS BEEN ACCEPTED, YOUR REFUND OR CREDIT NOTE WILL BE ISSUED AND YOU WILL RECEIVE A CONFIRMATION EMAIL.

 

TERMS AND CONDITIONS

THE RIGHT TO RETURN ITEMS THAT YOU HAVE PURCHASED THROUGH PACKED COMPANY, SHALL BE DEEMED CORRECTLY EXERCISED ONCE THE FOLLOWING CONDITIONS HAVE BEEN FULLY MET:

1. ALL RETURNS MUST BE AGREED WITH US WITHIN 7 DAYS FROM THE DATE OF YOUR PARCEL RECEIPT.
2. THE ITEMS HAVE NOT BEEN USED, MODIFIED OR DAMAGED.
3. THE PRODUCTS MUST BE RETURNED WITHIN 14 DAYS FROM THE DATE THE PACKAGE WAS DELIVERED TO YOU.
4. RETURN SHIPPING OF THE RETURNED ITEMS WILL BE AT YOUR OWN EXPENSE.

IF YOU HAVE FULFILLED ALL THE REQUIREMENTS ABOVE, YOU SHALL BE REFUNDED THE ENTIRE COST OF THE RETURNED ITEMS.

ANY DUTIES, TAXES AND FEES YOU HAVE PAID FOR THE DELIVERY OF THE PURCHASED ITEMS SHALL NOT BE REFUNDED.

YOU WILL BE NOTIFIED IF THE RETURNED ITEMS CANNOT BE ACCEPTED.

IN THIS CASE, YOU MAY CHOOSE TO HAVE THE ITEMS DELIVERED TO YOU AT YOUR EXPENSE.

IF YOU REFUSE THE ABOVE DELIVERY, WE RESERVE THE RIGHT TO RETAIN THE ITEMS AND THE AMOUNT PAID FOR YOUR PURCHASE OF THE ITEMS.

PLEASE NOTE THAT SHIPPING COSTS, DUTIES, TAXES AND FEES YOU HAVE PAID FOR THE DELIVERY OF THE PURCHASED ITEMS SHALL NOT BE REFUNDED.

RETURN SHIPPING

PLEASE SEE TERMS AND CONDITIONS OF RETURN.

RETURN SHIPPING OF THE ITEMS WILL BE AT YOUR OWN EXPENSE.

PACKED COMPANY IS NOT RESPONSIBLE FOR ANY THEFT OR LOSS DURING RETURN TRANSPORT. HOWEVER, THE POST OFFICE HAS A TRACKABLE SHIPPING SERVICE AND SO THE RISK IS REDUCED. CURRENTLY, THEY ARE OFFERING $100 INSURANCE FOR EACH DELIVERY, SUBJECT TO THEIR TERMS.

EXCHANGES

WE DO NOT EXCHANGE, BUT IF YOU CAN RETURN AN ITEM THAT YOU PURCHASED FROM US. PLEASE SEE THE TERMS AND CONDITIONS OF RETURN..

PROVIDED IT IS RECEIVED IN THE SAME CONDITION AS WHEN SHIPPED, AND WITHIN 14 DAYS OF RECEIVING THE ORDER, A REFUND WILL THEN BE PROCESSED. YOU CAN THEN MAKE A NEW PURCHASE.

RETURN SHIPPING OF THE ITEM WILL BE AT YOUR OWN EXPENSE.

INCORRECT ITEMS RECEIVED

IF YOU HAVE RECEIVED AN ITEM DIFFERENT TO THE ONE YOU ORDERED, PLEASE CONTACT US AS SOON AS YOU RECEIVE YOUR ORDER.

FAULTY ITEMS

THE LOGO OF CUSTOM MAILERS IS AGREED BEFORE PRINTING AND SO CANNOT BE SAID TO BE FAULTY.

IF YOU HAVE RECEIVED AN ITEM WITH A DEFECT PLEASE CONTACT US AND PROVIDE US WITH A BRIEF DESCRIPTION AND PHOTOS SHOWING THE DEFECT/FAULT.

THIS MUST BE DONE WITHIN 7 DAYS FROM THE DATE THE PACKAGE WAS DELIVERED TO YOU.